Hair by Ebony & Ivory Salon Policy:

The Hair Team

The Stylist team at Hair by Ebony and Ivory has gone through extensive training and Education programs. All of our talent stylist have their own unique artistic flair.

Please feel free to try out any of our Ebony and Ivory team members at any time.

Cancellation or missed appointments

We would like our clients to understand that when you schedule time with a stylist, that time is designated and reserved for you. We require 48 hours notice for cancellation of booked appointments. All late cancellation (less than 48 hours) may be subject to a 50% service charge of booked service canceled if we are unable to fill the time that was reserved. All appointments booked on Tuesday must be canceled no later than the prior Saturday.

All Missed appointments are subject to 50% service charge of schedule appointment that is missed. We always try to phone clients one day prior to remind you of appointment. However, you are responsible for any service booked at our salon.

Waiting List

If you would like to have your name put on our waiting list if an appointment is unavailable at the time you desire please asks the receptionist. We will call you if an appointment becomes available.

Late arrival

We have scheduled all our hair clients preparation time at 15 minutes intervals. If you are late for your appointment, your stylist will have moved on to their next client - in the event that this happens, your service will have to be worked into the stylist schedule if possible, or maybe rescheduled. A missed appointment fee may apply if an appointment needs to be rescheduled for this reason.